Frequently asked
Questions, answered
Everything you need to know about the marketplace, licensing, and each plugin we ship. Can’t find what you’re looking for? Email us — typical reply under 24 hours.
Marketplace & Account
What is WP Alemi?
WP Alemi is a small, independent WordPress plugin marketplace. We build focused plugins for real business needs — currently a vehicle rental system (MHM Rentiva) and a WooCommerce currency switcher, with tours & activities planned next.
Do I need a separate account for each plugin?
No. One WP Alemi account manages every license you buy. After checkout, each license key lands in your email and appears in your account dashboard.
How do I pay? Is checkout secure?
Checkout is handled by Polar.sh (Merchant of Record), backed by Stripe infrastructure and PCI-DSS Level 1 compliant. We never see or store your card details.
How do I receive my license after purchase?
After your Polar.sh payment is confirmed, your license key is automatically sent to your email and appears in your account within seconds. No manual activation step.
What’s your refund policy?
14-day refund window, no questions asked. See the full refund policy for details.
How many sites does one license cover?
Each license covers a single domain. If you need more sites, purchase a separate license for each — or contact us about agency pricing.
How do updates work?
Updates arrive through the native WordPress admin auto-update system — one click, like any other plugin. Updates are free while your license is active.
How do I get support?
Direct email support. Typical response time is within 24 hours, in both Turkish and English. Use the form on our support page.
MHM Rentiva (Vehicle Rental)
What does MHM Rentiva do?
MHM Rentiva is a full-stack WordPress plugin for vehicle rental businesses: fleet management, availability calendar, bookings, customer portal, vendor marketplace, pricing rules, and full WooCommerce integration.
What’s the difference between Lite and Pro?
Lite is free and covers the fundamentals: up to 3 vehicles, 20 bookings/month, 50 customers, single-vendor. Pro removes all limits and unlocks the vendor marketplace, add-ons, route-based pricing, full analytics, priority support. Full comparison on the Rentiva product page.
How stable is it?
Rentiva ships with 720 automated tests and 2,500+ assertions, run on every release. Every shortcode, block, and Elementor widget shares one render pipeline (Render Parity) so behavior is consistent across builders.
Where’s the documentation?
Full Docusaurus-powered docs: maxhandmade.github.io/mhm-rentiva-docs — setup, shortcodes, blocks, Elementor widgets, REST API, and a complete changelog.
Does it support languages other than English?
The admin UI is fully translated to Turkish and English. Customer-facing copy uses standard WordPress i18n, so any translation plugin (TranslatePress, WPML, Polylang) can localize it further.
Does Rentiva require Elementor or a specific theme?
No. Rentiva works with any properly-coded theme (Astra, Kadence, GeneratePress, Hello Elementor, Blocksy, and FSE block themes all tested). Shortcodes, Gutenberg blocks, and Elementor widgets are all built-in — use whichever builder you prefer.
Billing & Subscriptions
How do I cancel my subscription?
Open My Account, click Manage billing next to the license, then Manage subscription → Cancel subscription inside the Polar portal. Your license stays active until the end of the current billing period.
Can I switch between monthly and yearly?
Yes. Use Change plan in the billing portal. If you switch from yearly to monthly, unused time becomes account credit that automatically offsets future invoices — no manual refund required.
Do I get a prorated refund for unused time?
Outside the 14-day money-back window, prorated refunds aren’t offered. Your subscription stays active until the end of the current period; cancel anytime to prevent the next renewal.
Where do I see my invoices and billing history?
Open the Polar customer portal via Manage billing on My Account. Every invoice is listed there and downloadable as a PDF.
What happens if my payment fails?
Polar retries the charge automatically over a few days and emails you a reminder. If all retries fail, the subscription pauses and access is suspended until you add a valid card via Manage billing.
Other Plugins
What does MHM Currency Switcher do?
A WooCommerce multi-currency plugin with a menu-integrated switcher, 283 country flags, fixed or rate-based pricing, and a premium license card UI. See the Currency Switcher page for details.
What’s coming next?
MHM Tours & Activities — a tour / excursion booking plugin — is in planning. Follow the roadmap for live status.
Can I request a plugin or a feature?
Absolutely. Email your request; if it fits the “small, focused, real-world” criteria we may build it. Existing customers’ feature requests go to the top of the queue.
